Privacy Policy

Our Commitment to Privacy

At Laurea Dental, we are committed to protecting your privacy and handling your personal information in a secure and responsible manner.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable health records legislation.

By attending our practice, using our website or otherwise interacting with us, you consent to the collection and handling of your personal information as described in this policy.

What Personal Information We Collect

To provide you with safe and effective dental care, we may collect personal information including:

• Your name, date of birth and gender
• Contact details (address, phone number and email)
• Emergency contact details
• Medicare, Department of Veterans’ Affairs and private health insurance information
• Medical history
• Dental history
• Current medications and allergies
• X-rays, photographs and clinical records
• Treatment plans and clinical notes
• Payment and billing information
• Referral information from other health practitioners
• Any other information relevant to your dental treatment.

Some of this information is considered sensitive information under Australian privacy law.

How We Collect Information

We collect information in a variety of ways, including:

• Patient registration forms
• Medical history forms
• During appointments and consultations
• Telephone conversations
• Emails and SMS messages
• Through our website
• Online appointment bookings
• Referrals from other healthcare providers
• Information provided by family members or legal guardians (where appropriate)
• From Medicare, private health insurers or other authorised organisations.

Where practical, we will collect information directly from you.

Why We Collect Your Information

We collect your personal information to:

• Provide dental diagnosis and treatment
• Maintain accurate clinical records
• Arrange appointments and reminders
• Communicate with you about your treatment
• Process payments and claims
• Comply with legal and regulatory obligations
• Obtain specialist opinions or referrals where appropriate
• Improve our services and patient experience
• Respond to enquiries and feedback.

If you choose not to provide certain information, we may not be able to provide appropriate dental care.

How We Use Your Information

Your information is used primarily to provide healthcare services.

We may also use your information to:

• Contact you regarding appointments
• Send recalls or reminders for ongoing dental care
• Process health fund or Medicare claims
• Respond to your enquiries
• Meet legal, professional and accreditation requirements
• Manage the administration of our practice.

We will not use your personal information for unrelated purposes without your consent unless required or authorised by law.

Disclosure of Your Information

We may disclose your information to:

• Other dentists or dental specialists involved in your care
• Medical practitioners or allied health professionals
• Pathology or radiology providers
• Dental laboratories
• Medicare
• Private health insurers
• Government authorities where required by law
• Professional advisers (such as accountants or legal advisers)
• Information technology providers who support our systems
• Secure cloud storage providers.

Where third-party service providers handle your information on our behalf, they are required to maintain appropriate privacy and security standards.

We do not sell your personal information.

Website and Online Services

When you visit our website, we may automatically collect limited technical information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access.

This information helps us improve the functionality and security of our website.

Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings, although some website features may not function correctly.

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

Appointment Reminders

We may send appointment confirmations and reminders by:

• SMS
• Email
• Telephone.

Please advise us if you prefer not to receive reminders electronically.

Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

• Secure electronic patient management systems
• Password protection and access controls
• Encryption where appropriate
• Secure backup systems
• Staff confidentiality obligations
• Physical security of paper records.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Access to Your Information

You may request access to your personal information or dental records at any time.

Requests should be made in writing to our Privacy Officer.

We will respond within a reasonable period. In some circumstances, access may be refused where permitted by law.

Reasonable administrative fees may apply for copying or preparing records.

Correcting Your Information

If you believe any information we hold is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct your information where appropriate.

Overseas Disclosure

We store patient information within Australia.

If any service provider stores or processes information overseas, we will take reasonable steps to ensure your information remains protected in accordance with Australian privacy laws.

Retention of Records

We retain dental records in accordance with applicable legal and professional record retention requirements.

When records are no longer required, they are securely destroyed or permanently de-identified where appropriate.

Privacy Complaints

If you have concerns about how we have handled your personal information, please contact our Privacy Officer.

Privacy Officer
Laurea Dental
4/232 Robina Town Centre Dr.
Robina QLD 4226

Phone: (07) 5593 2810
Email: info@laureadental.com.au

We will acknowledge your complaint promptly and aim to investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be available on our website and at our practice reception.

Contact Us

If you have any questions regarding this Privacy Policy or how we manage your personal information, please contact:

Laurea Dental
4/232 Robina Town Centre Dr.
Robina QLD 4226

Phone: (07) 5593 2810
Email: info@laureadental.com.au

Last Updated: 4/8/2026